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Refund Policy / Refund Policy
This refund policy explains how subscription payments, credit packages, one-time purchases, failed builds, cancellations and refund requests are processed. Last updated:May 14, 2026
1. Public Access and Policy Links
The refund policy, terms of service, privacy policy, pricing page and home page are all public pages and can be viewed without logging in.The home page and pricing page will link to this refund policy, allowing users to review refund, cancellation and credit rules before purchasing.Account login is required for purchases, checkout history, point balance, generation history, and refund investigations.
2. Scope of coverage of this policy
Subscription: Billed on a recurring monthly basis, and subscription points are issued for the billing cycle.Points package: A one-time additional purchase point used to supplement the subscription balance.Other one-time purchases: If independent paid items or add-ons are launched in the future, this policy will also apply.Points are credits used to generate features and are not cash, stored value, gift cards or transferable property.
3. Refund application window
Refund requests should be submitted within 7 calendar days of payment unless applicable law requires a longer period.Requests submitted after the refund window are generally ineligible, except for confirmed double charges, payment provider errors, or legal requirements.Submission of a request does not guarantee approval. We review account activity, payment status, point usage, generation history and supporting evidence.
4. Refundable circumstances
Incorrect or repeated deductions may be refunded after we verify the payment event.Unused subscription points or packages of unused points may be eligible for a refund within the refund window and when the relevant points have not been consumed.Refunds may be eligible when confirmed platform failures, billing issues, or service failures result in unreasonable use and cannot be resolved through the return of points or other account remedies.When the checkout fails but the payment method has been deducted and the expected account rights are not generated, refunds or corrections may be made after verification.
5. Non-refundable circumstances
Points spent on successful builds are generally non-refundable.Results that have been successfully generated, saved, downloaded or exported are generally non-refundable, even if you later decide not to use them.Subjective dissatisfaction with successful AI output is generally non-refundable, as AI generation is probabilistic and results can vary. If the output appears to be a technical failure or policy issue, please contact support.Purchases related to prohibited purposes, abuse, fraud, chargeback abuse, or violations of the Terms of Service are non-refundable and may result in account limitations.Requests made after the refund window are generally non-refundable unless required by applicable law or a verified payment error.
6. AI generation failure and points
The system does not deduct points if the build fails before saving usable results, or automatically refunds points on a verifiable failure.Some failures require manual review, such as partial output, third-party model errors, storage errors, or inconsistent task status.If a verified build failure results in points being incorrectly deducted, we generally prioritize returning points. Cash refunds will only be considered if returning points does not reasonably resolve the issue.
7. Subscription cancellation
Users can cancel their subscription through the billing portal or by contacting support.Cancellation stops future renewals, usually allowing the current paid billing period to continue until the end of the period unless immediate cancellation is confirmed.Cancellations do not automatically refund the remaining value of the current billing cycle, and we generally do not issue refunds prorated for unused days.If a subscription refund is approved, related subscription points, account benefits, or generated access rights may be removed or revoked.
8. Refund processing time
Approved refunds are usually returned to the original payment method through the payment service provider.Once your refund is approved, it usually takes 5 to 10 business days to be credited, but it can vary by payment provider, issuer, bank, country, and payment method.We cannot send approved refunds to other payment methods unless the payment provider requires or supports an alternative route.
9. How to apply for a refund
Please try to use your account email address to send emails to support@skucanvas.com。Please include account email, checkout ID, order ID or invoice ID, purchase date, purchased item, reason for refund, and screenshot or error details.We may request supplemental information to verify claims of duplicate payments, unused points, checkout failures, build failures, account access issues, or platform malfunctions.
10. Chargebacks and the role of payment providers
Please contact support before initiating a chargeback so we can investigate and resolve the billing or generation issue more quickly.In the event of a chargeback, dispute, chargeback, reversal, or fraud signal, associated points, account benefits, generated access, or checkout benefits may be suspended or revoked during review.Payments and refunds are processed by our payment facilitator or, where applicable, Merchant of Record. Approved refunds will be processed through this service provider and will be refunded to the original payment method whenever possible.Last updated:May 14, 2026。